Our extensive support capabilities allows you to have access to experienced support professionals
Now that you have your VLE designed and hosted either with us on Moodler.ME or on your local server, why not take advantage of our Fully Managed Solution. Our extensive support capabilities allows you to have access to experienced support professionals. We provide email support for our clients to cover all those burning questions of “How do I do this on VLE?” to questions of a more technical nature. Other features of our Fully Managed Solution includes:
- Technical Email Support – reactive email support for any technical issues you may come across.
- End User Email Support – the answers to “How to…?”, “Why is…?”, “Where to…?” and don’t forget “What if…?” . Support to carry out day to day tasks on the VLE and its application from an end user perspective.
- Scheduled Recovery – planned recovery rehearsal to test site to provide our client with a sound path to recovery if anything should happen to the live server.
- Plug-ins – based on clients requirements, we develop, test and install plug-ins on the platform, adding more functionality to an already powerful package.
- Branding – post implementation changes and updates to maintain the image and branding of your organisation or business, keep your VLE looking smart and professional.
- Administration – we offer a complete user administration service for course enrolment, role assignment, permissions providing users with the right level of permissions and access.
- Course Management – we assist and advice teachers, lecturers and facilitators on the management of their courses including the use of different features and functions on VLE allowing them to use the VLE more effectively.
- Consultancy and Review – we offer an annual scheduled review with our client where we gather feedback on the use of the VLE and recommend ways of improving the system and its application.
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